Refund policy
RETURN & REFUND POLICY
Effective date: September 11, 2026
We want every sqhxstore aircraft model to reach you in the condition expected of a collectible. Please read the rules below before requesting a return.
1. RETURN WINDOW
Please contact us at info@sqwings.com within 7 calendar days after delivery if an item is damaged, defective, incorrect, or simply no longer wanted.
A return must be approved before it is shipped back. Parcels sent without prior authorization may not be accepted.
2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect the model and its packaging promptly after delivery.
Your request should include:
• Your order number
• A description of the issue
• Clear photographs or video showing the model
• Photographs of the retail packaging and outer shipping carton, where relevant
Please retain the product and all packaging while the claim is being reviewed.
Small production differences, minor paint or finish variations, and inconspicuous imperfections that do not materially affect normal display are not ordinarily considered manufacturing defects.
After reviewing an eligible claim, we may provide replacement parts, a partial refund, a replacement model when available, or an authorized return for a refund.
We will cover reasonable return shipping costs for an approved claim involving a materially defective, damaged, or incorrect item.
3. CHANGE-OF-MIND RETURNS
A non-defective item may be returned only after receiving authorization from us.
The item must be unused, complete, and in resalable condition. The original box, protective inserts, accessories, certificates, display base, and all other included materials must be returned without damage or missing parts.
The customer is responsible for tracked return shipping and for packaging the item safely until it reaches us.
After receiving and inspecting an accepted return, we will refund the price paid for the returned item. Original outbound shipping charges and optional shipping services are not refundable for change-of-mind returns.
4. ITEMS NOT ELIGIBLE FOR RETURN
Unless required by applicable law, we cannot accept returns for:
• Customized or personalized products
• Products clearly marked as final sale
• Products altered, assembled, or damaged after delivery
• Products missing original parts, accessories, packaging, or certificates
• Products returned without prior authorization
• Gift cards
• Products that cannot be resold for hygiene, safety, or authenticity reasons
5. LATE OR EXCEPTIONAL RETURNS
Return requests submitted after the 7-day period are normally declined.
If we approve an exception, we may deduct a restocking charge of up to 20% to cover inspection, repacking, missing packaging, or loss in resale value.
This does not affect consumer rights that cannot legally be excluded.
6. ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible.
We can usually cancel and refund an order that has not entered fulfillment. Once an order has been packed, accepted by a carrier, or dispatched, the return conditions in this policy will apply.
Pre-order cancellations are also subject to our Shipping & Pre-Order Policy.
7. REFUND PROCESSING
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
We normally process an approved refund within 5 business days. Your bank or payment provider may require additional time before the credit appears in your account.
Shipping charges, customs duties, import taxes, brokerage fees, and other third-party charges are refundable only where required by law or expressly approved by us.
8. STATUTORY RIGHTS
This policy does not exclude or reduce consumer rights that cannot legally be waived.
If the law in your country or region provides a longer withdrawal period or additional repair, replacement, or refund rights, those mandatory rights will apply.
CONTACT US
For a return, cancellation, or refund request, please email info@sqwings.com and include your order number.