Shipping policy
SHIPPING & PRE-ORDER POLICY
Effective date: September 11, 2026
This Shipping & Pre-Order Policy explains how sqhxstore processes in-stock orders, international deliveries, and reservations for upcoming aircraft models.
1. PROCESSING IN-STOCK ORDERS
Paid, in-stock orders are generally prepared and dispatched within 3 business days.
Weekends and public holidays are not counted as business days.
Product launches, high order volume, payment verification, holidays, or other exceptional circumstances may extend processing time. We will contact you if a material delay is expected.
2. SHIPPING CHARGES AND PACKAGING
Available shipping services and charges are displayed at checkout.
Shipping charges are calculated using factors such as:
• Delivery destination
• Parcel weight
• Order contents
• Available carrier services
Items placed in the same order will be combined where practical.
To protect collectible models during transportation, we may divide a larger order into more than one parcel. Each dispatched parcel will receive its own tracking number when tracking is available.
3. DELIVERY ESTIMATES AND TRACKING
We normally use tracked international air mail or another suitable tracked carrier.
Most international shipments are estimated to arrive within 10–15 business days after dispatch.
This delivery period is an estimate and is not guaranteed. Actual delivery times may be affected by:
• Destination country
• Customs inspections
• Weather conditions
• Peak shipping seasons
• Security reviews
• Local carrier delays
• Circumstances outside our reasonable control
Tracking information will be sent to the email address entered during checkout.
Customers are responsible for monitoring tracking information and arranging parcel collection or redelivery when required by the carrier.
4. CUSTOMS, TAXES, AND IMPORT CHARGES
Unless expressly stated otherwise at checkout, international shipments are sent on a Delivered at Place (DAP) basis.
The recipient is responsible for any:
• Customs duties
• Import taxes
• VAT or GST
• Brokerage fees
• Customs-clearance charges
• Storage charges
• Other fees imposed in the destination country
These charges are not included in the product price or shipping fee unless specifically stated at checkout.
sqhxstore does not control these charges and cannot accurately estimate them in advance. Please contact your local customs authority if you require information about possible import costs before ordering.
5. ADDRESS ACCURACY AND UNDELIVERABLE PARCELS
Customers are responsible for providing a complete and accurate shipping address and for confirming that the ordered products may legally be imported into the destination country.
If a parcel is returned, held, abandoned, or destroyed because:
• The address was incorrect or incomplete
• The recipient failed to collect the parcel
• The recipient refused to pay required import charges
• The product could not legally be imported
• Delivery attempts were unsuccessful
then reasonable return shipping, storage, carrier, customs, or handling costs may be deducted from any refund that remains available.
If tracking shows an unusual delay or delivery issue, please contact info@sqwings.com so that we can assist with a carrier inquiry.
6. PRE-ORDERS
Release and dispatch dates for pre-order models are estimates provided in good faith.
Dates may change because of manufacturer schedules, production changes, customs inspections, port congestion, transportation delays, or other circumstances outside our reasonable control.
A pre-order product page may require a deposit, commonly around 5% of the model price.
If no deposit requirement is clearly shown on the product page or at checkout, the reservation is free.
If a pre-order is cancelled before the model becomes available for dispatch, we will refund amounts already paid.
Once the model becomes available and is ready for dispatch, an applicable deposit is non-refundable unless mandatory law requires otherwise.
When the remaining balance becomes payable, we will send a payment request to the email address provided with the order.
If payment is not completed within the period stated in our message, we may release the reserved stock and cancel the reservation. We cannot guarantee continued availability or the original price after the payment deadline.
7. UPCOMING PRODUCTS
An “Upcoming” listing may describe a model announced by its manufacturer before a firm release date or final specification is available.
Release dates, prices, livery details, packaging, specifications, and availability may change.
Unless the product page specifically offers a pre-order or reservation, an Upcoming listing does not reserve stock for a customer.
8. DELAYED DISPATCH REQUESTS
If you will be unavailable to receive an order, contact us before the order enters fulfillment.
Where practical, we may hold a paid order for a reasonable period. Storage time may be limited, and a requested dispatch date cannot always be guaranteed.
9. ORDER CANCELLATIONS
To request a cancellation, email info@sqwings.com as soon as possible and include your order number.
Whether an order can be cancelled depends on its current fulfillment status. Once an order has been packed, handed to a carrier, or dispatched, our Return & Refund Policy will apply.
10. CONTACT US
For shipping, tracking, customs, or pre-order questions, please contact:
Email: info@sqwings.com
Website: www.sqhxstore.com